FAQ (Frequently Asked Questions)
LOCATION:
Q: Where are you located?
A: We are in New York City. Astoria, Queens, to be exact. We were previously based in Yonkers, New York.
Q: Can we visit your store?
A: At this time no, as we are online only business. This may or may not change in the future.
SHIPPING:
Q: Do you ship internationally?
A: Yes, we ship anywhere.
Q: Can I pick up my items?
A: We are an online business, without an always staffed location, so pickups are unfortunately not feasible at this time. This could change later.
Q: How much does shipping cost?
A: Cost depends on size, weight, insured value and destination.
Q: Will you undervalue items on customs forms?
A: No. Please don't ask us to lie about this or anything else.
Q: When do you ship items?
A: Usually within 1-2 weeks of receiving full payment for items.
Q: I'm in a rush, can you ship sooner?
A: Usually no, though we may occasionally be able to make an exception.
PHOTOS:
Q: Why are your photos watermarked?
A: Scammers and lazy sellers often steal pics. Hopefully people will realize these are not their items. Also, we believe in credit where credit is due.
Q: May I use your photos?
A: To sell your products or otherwise generate profits, no. For good causes, maybe - contact us.
COMMUNICATION:
Q: Can I call you / what's your phone number?
A: We prefer email since it's less disruptive and decreases the likelihood of miscommunication. That said, if we need to have a phone chat, we can schedule a call.
Q: How soon will you answer my email?
A: For active transactions and urgent matters, ASAP. For less time-sensitive matters, usually within 24-48 hours.
MISCELLANEOUS:
Q: Do you rent items?
A: Not at this time, but if you're in NYC and would be interested in renting gear from us, please let us know.
REFERENCES:
We can provide a huge list of references, just email us.